Any fees you might pay will be for the replacement iphone. New apple devices or devices replaced by apple.
Apple branded accessories including the power adapter are covered by our warranty and consumer law.
How to get a new phone from apple under warranty. Contact an apple authorized service provider or your carrier to get help with your. Read the apple limited warranty for accessories. You can also see coverage details in settings on your iphone ipad or ipod touch.
Most apple devices come with a limited warranty and up to 90 days of complimentary support. Your iphone has an issue that s not covered under warranty or consumer law like accidental damage or damage caused by unauthorized modifications. Sign in with your apple id.
Purchase either applecare product with your new iphone. Buy an applecare plan online get coverage for your eligible iphone ipad mac apple watch airpods or other device. We might be able to fix or replace your product for an out of warranty fee.
Contact apple support apple devices in puerto rico or the u s. There s no chargeif the issue is covered under warranty or consumer law. Open the settings app.
Some issues might be covered under the apple limited warranty applecare or consumer law in which case there s no fee to replace your product. If you order express replacement service through your applecare plan there s no fee for the express delivery. For details contact your carrier apple or an apple authorized service provider.
Find out how to get apple device support in u s. If during the warranty period you submit a valid claim to apple or an aasp apple will at its option i repair the apple product using new or previously used parts that are equivalent to new in performance and reliability ii replace the apple product with a device that is at least functionally equivalent to the apple product and is formed. Or buy it within 60 days of your iphone purchase.
If your device is eligible you can buy an applecare plan or an applecare protection plan for additional coverage. If we can t repair your iphone you might need to replace it. Your replacement iphone will be new or equivalent to new in both performance and reliability.
You can see details about the support that you re eligible for including hardware repairs and technical support. Territories insurance replacements from asurion including apple devices received within last 30 days call asurion at 888 562 8662. On your device go to settings general about and choose applecare coverage available online requires you to verify your serial number and run a remote diagnostic.
The apple branded accessories that come in the box with your product are also covered by your applecare plan. If your issue isn t covered the price depends on the type of repair.